FAQs (old) | kandbjewelry

Frequently Asked Questions

Payment

We accept PayPal, Visa, Mastercard, and American Express as method of payment.

Shipping

We offer FREE SHIPPING on orders of $100.00 or more before taxes.

Shipping cost is $5.00 on orders of less than $100.00.

Canada Post

All shipments are made with Canada Post.
Your purchase will be shipped between 5 - 7 business days after payment is received.

If you require your order sooner please contact us to see if this is possible.

Estimated Delivery Guidelines:

- Items shipped within Canada take up to 7 days.*
- Items shipped to the US generally take up to 12 days.*
- Items shipped internationally may take up to 15 days.*

* Estimated Delivery Guidelines above are from Canada Post.

These are the ‘normal’ delivery estimates provided by Canada Post, but please know these are guidelines only and can be significantly affected by mail volume, holidays, customs delays and your location within your own country.

Once your order is completed we will contact you and provide a tracking number for your shipment.

Pick Up In Regina

If you are in or near enough to Regina, we would be happy to arrange for you to pick up your order so you do not have to pay shipping. Please contact us to arrange this either before you purchase or let me know in the note to seller.

Duties and Customs

Any additional duties, taxes, or customs charged by your country to receive your item are your responsibility.

Packaging

Our jewelry is packaged in a black gift box ready for wrapping and is mailed in a bubble padded envelope.

* If your purchase is for more than 1 gift and you require extra boxes please message us.

Refunds And Exchanges

Customers satisfaction is very important to us. If you are unhappy with the item you purchased, please contact us within 5 days of receipt of your shipment. Your item must be in original unused condition with the original tag still attached. We will issue you a refund through PayPal, minus the original shipping cost, once we receive the item back. You are responsible for the cost of return shipping.

* Please understand that Custom Orders are FINAL SALE.

* Items that have been adjusted at customer's request, such as bracelet or necklace length, are FINAL SALE.

* All Earrings are FINAL SALE due to hygienic reasons.

Please note we are not responsible for lost items sent through Canada Post.

Custom Orders And Wholesale

Custom Orders

If you see a design you like, but would prefer a different colour or stone, please contact us and we will do our best to meet your needs.

We would also be more than happy to work with you in creating a new design just for you!

Wholesale

If you would like to include items from our collection in your retail space, please contact us so we can discuss details.

Thanks