FAQs | kandbjewelry

FREQUENTLY ASKED QUESTIONS

PAYMENT

We accept PayPal, Visa, Mastercard, and American Express as method of payment.

SHIPPING

CANADIAN SHIPPING

** $12.00 SHIPPING With Tracking # **

** FREE SHIPPING On Orders Over $100.00 **

(Excludes Wholesale Orders)

** LOCAL MAILBOX PICKUP in Regina **

If you would like to pick up your order in Regina please click on Standard Shipping in the Cart and choose

PICK UP IN REGINA to save on shipping charges.

FOREIGN SHIPPING

Please message us to see the shipping cost to countries other than Canada.

Any additional duties, taxes, or customs charged by your country to receive your order are your responsibility.

CANADA POST

All shipments are made with Canada Post.
Your purchase will be shipped between 5 - 7 business days after payment is received.

If you require your order sooner please contact us to see if this is possible.

Estimated Delivery Guidelines:

- Items shipped within Canada take up to 7 days.*
- Items shipped to the US generally take up to 12 days.

These are the "normal" delivery estimates provided by Canada Post, but please know these are guidelines only and can be significantly affected by mail volume, holidays, customs delays and your location within your own country.

Once your order is completed we will contact you and provide a tracking number for your shipment.

** We are not responsible for parcels lost by Canada Post. **

SPECIAL REQUESTS TO US

If you have any special requests like extra boxes needed if your purchase is for a gift please click on ADD A NOTE in Checkout and we will gladly accommodate you.

Otherwise our jewelry is sent in 1 box or organza bag.

If you would like to purchase more than 1of any item please CONTACT us above so we can change it for you.

REFUNDS, EXCHANGES, & GUARANTEES

Customers satisfaction is very important to us. If you are unhappy with the item you purchased, please contact us within 7 days of receiving your order. Your item must be in original unused condition with the original tag still attached. We will issue you a refund through PayPal, minus the original shipping cost, once we receive the item back. You are responsible for the cost of return shipping.

** We have a Lifetime Guarantee on our Pave' Ball Studs. **

If any crystals are lost or post comes apart we will replace the stud with proof of purchase with the ORIGINAL RECEIPT.

** All Earrings are FINAL SALE due to hygienic reasons. **

** Please understand that Custom Orders are FINAL SALE. **

** Items that have been adjusted at customer's request, such as bracelet or necklace length, are FINAL SALE. **

** We are not responsible for parcels lost by Canada Post. **

CUSTOM ORDERS & WHOLESALE

CUSTOM ORDERS

If you see a design you like, but would prefer a different colour or stone, please contact us and we will do our best to meet your needs.

We would also be more than happy to work with you in creating a new design just for you!

WHOLESALE

If you would like to include items from our collection in your retail space, please contact us so we can discuss details. Wholesale orders are FINAL SALE unless an item is defective,

in which we will replace it at our discretion.

THANKS